▶ HOW TO PLACE CUSTOM ORDERS
You can get a price quote by:
Visit our Contact us page or submit a quote request on any product page
Chat online with our sales support
Call Us
Email your project details to info@xintianda.cn
For most requests, a price quote is typically emailed within 2-4 working hours. A complex project may take 24 hours. Our sales support team will keep you updated during the quoting process.
No. We do not charge a setup or plate fees regardless of the size of your order. We also do not charge any design fees.
You can email your artwork directly to our sales support team or you can send it via our Request Quote page at the bottom. We will coordinate with our design team to conduct a free artwork evaluation and suggest any technical changes that may improve the quality of the final product.
The process of getting your custom orders consists of the following stages:
1.Project & Design Consultation
2.Quote Preparation & Approval
3.Artwork Creation & Evaluation
4.Sampling (upon request)
5.Production
6.Shipping
Our sales support manager will help guide you through these steps. For more information, please contact our sales support team.
▶ PRODUCTION AND SHIPPING
Yes, custom samples are available upon request. You can request hard copy samples of your own product for a low sample fee. Alternatively, you can also request a free sample of our past projects.
Orders for hard copy samples can take 7-10 business days to produce depending on the complexity of the project. Bulk orders are normally produced within 10-14 business days after the final artwork and order specifications have been approved. Please note that these timelines are approximate and can vary depending on the complexity of your particular project and the workload on our production facilities. Our sales support team will discuss the production timelines with you during the ordering process.
It depends on the shipping way you select. Our sales support team will be in touch with regular updates on the status of your project during the production and shipping process.
